Shipping & Delivery Terms

Shipping Policy

Last Updated: 30.07.2025

At Velvesa, we are dedicated to delivering your orders in a timely, efficient, and reliable manner. We understand the importance of receiving your items on time and strive to make the entire shipping process as smooth and transparent as possible.

Processing Time

All orders are processed within 1-2 business days of receiving your order. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We offer standard shipping on all orders. Please note that delivery times may vary depending on the destination and external factors such as customs clearance or courier delays. Once your order has been processed, you will receive an email confirmation along with tracking information, allowing you to monitor the status of your shipment.

Estimated Delivery Times

The estimated delivery times are as follows:

Please note: Shipping times may vary based on factors such as product availability, shipping destination, and potential delays with the shipping carrier.

Customs & Import Duties

For international orders, you may be subject to customs clearance procedures, which may cause delays. Velvesa is not responsible for any customs duties or taxes that may apply in your country. These fees are the responsibility of the recipient.

Shipping Fees

Shipping costs are calculated at checkout based on the destination, package weight, and size. You will be informed of the total shipping cost before finalizing your order.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number and a link to track the shipment. You can also track your order directly on our website.

Lost or Delayed Packages

While we work with trusted courier partners, Velvesa cannot guarantee that shipments will always arrive within the estimated time frame. Delays can occur due to weather conditions, high-volume periods, or logistical issues. If your package has not arrived within the estimated delivery time, please contact our customer service team for assistance.

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Terms and Conditions

Last Updated: 30.07.2025

These Terms and Conditions ("Terms") govern the use of the Velvesa website (referred to as "Website," "we," "us," or "our") and the purchase of products and services from it. By accessing and using the Website, you agree to be bound by these Terms. Please read them carefully. If you do not agree to these Terms, you must refrain from using our Website and services.

1. General Information

These Terms apply to all users of the Website, including but not limited to customers, visitors, and merchants. We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Website constitutes acceptance of those changes.

2. User Responsibilities

You agree to use the Website for lawful purposes only. You must not engage in activities that could disrupt or interfere with the proper functioning of the Website or harm our reputation. This includes but is not limited to distributing viruses, malware, or any harmful code.

3. Product Information

We strive to provide accurate product descriptions and images, but there may be slight variations in color or size due to monitor settings or other factors. Product availability is subject to change, and we reserve the right to limit quantities or discontinue products.

4. Order Processing

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive an order confirmation email once your order has been received and is being processed.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on processing times, shipping methods, delivery estimates, and fees.

6. Payment and Billing Information

By placing an order, you confirm that you are authorized to use the payment method provided. You agree to provide accurate and complete billing and account information and to promptly update any changes to this information.

7. Return and Refund Policy

We accept returns within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition. Please refer to our Return Policy for full details.

8. Prohibited Uses

You agree not to use the Website for illegal activities or activities that could damage, disable, or impair the Website’s operation. You also agree not to engage in unauthorized access to any part of the Website or related systems.

9. Intellectual Property

All content on the Website, including text, images, and logos, is the intellectual property of Velvesa and is protected by copyright laws. You may not reproduce, copy, or use any part of the Website without our express written permission.

10. Limitation of Liability

We do not guarantee that the Website will be error-free or uninterrupted. To the maximum extent permitted by law, Velvesa shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Website.

11. Indemnification

You agree to indemnify and hold Velvesa, its affiliates, and employees harmless from any claims, damages, or liabilities arising from your use of the Website, your violation of these Terms, or your infringement of any rights of another.

12. Governing Law

These Terms are governed by the laws of Germany. Any disputes arising from these Terms shall be resolved in the courts of Germany.

13. Contact Information

If you have any questions or concerns regarding these Terms or the Services provided on the Website, please contact us at:

Email: info@velvesa.store
Address: Bürgermeister-Stöckle-Straße 1, 21423 Winsen (Luhe), Germany