Privacy Policy

Privacy Policy

Last Updated: 30.07.2025

This Privacy Policy explains how Velvesa (referred to as "Website," "we," "us," or "our") collects, uses, and discloses your personal data when you use our website, place an order, or otherwise engage with us ("Services"). By using our Services, you agree to the collection, use, and disclosure of your personal data as described in this policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The most recent version will be published on our website, with the "Last Updated" date updated accordingly.

2. How We Collect and Use Your Personal Data

We collect personal data through various interactions with our Services, including:

  • Data You Provide Directly:
    When you place an order, create an account, or contact us, we may collect:

    • Contact information: Name, Address, Email, Phone Number

    • Order details: Billing and Shipping information, Payment confirmation

    • Account details: Username, Password

    • Customer communications: Messages, inquiries, feedback

    • Shopping preferences: Viewed items, cart data, wishlist

  • Automatic Data Collection:
    Through cookies, pixels, and other tracking technologies, we collect information about your usage of the Services, including device type, browser details, IP address, and interaction with the Website. For more details, refer to our Cookie Policy.

  • Data from Third Parties:
    We may receive data from third-party sources, such as:

    • Payment providers for order processing

    • Service providers like Shopify that help us operate the Website

    • Marketing and advertising partners who assist in personalized ads and tracking

3. How We Use Your Personal Data

We use your personal data for several purposes, including:

  • Providing Services:
    Processing your orders, managing payments, shipping, account management, and handling returns and reviews.

  • Marketing and Communications:
    Sending promotional emails, SMS, or postal mail. We may also send personalized ads through the Website or third-party platforms.

  • Security & Fraud Prevention:
    Detecting and preventing fraudulent activity or security threats.

  • Customer Support & Service:
    Responding to inquiries and improving our Services based on your feedback.

4. Cookies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and optimize our Services. You can disable cookies through your browser settings, but some features may not function properly if cookies are disabled. For more details, please refer to our Cookie Policy.

5. Disclosure of Personal Data

We may share your personal data with the following entities:

  • Service Providers:
    We share data with trusted third-party service providers who help us process orders, provide customer support, and manage payments (e.g., Shopify).

  • Business Partners & Affiliates:
    Partners who assist with marketing, advertising, and other business operations.

  • Legal Obligations & Rights Protection:
    We may disclose data if required by law or to protect our legal rights.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access:
    You can request a copy of the personal data we hold about you.

  • Right to Deletion:
    You can request that we delete your personal data.

  • Right to Correction:
    You can request corrections to inaccurate or incomplete data.

  • Right to Data Portability:
    You can request a transfer of your data to another service provider.

  • Right to Restrict Processing:
    You can request restrictions on how we process your data.

  • Right to Withdraw Consent:
    You can withdraw your consent for specific data processing activities, including marketing communications.

  • Right to Object:
    You can object to certain data processing activities, such as direct marketing.

To exercise these rights, please contact us using the details below. We do not discriminate against individuals exercising their rights.

7. Data Security & Retention

We implement reasonable security measures to protect your personal data. However, please note that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. Contact Information

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at:

  • Email: info@velvesa.store

  • Address: Bürgermeister-Stöckle-Straße 1, 21423 Winsen (Luhe), Germany